Presentation Topics of next Presenters
from Wednesday 21st May 2014
(1) tqm and ethics which includes ethics defined, trust, values, integrity, responsibility and managers roles in ethics
(2)organizations role in ethics ethical dilemmas, ethics training and codes, models for ethical decision making
(3) customers, identifying customers, communicating with customers,
(4) instituting QFD, Customer satisfaction process, value analysis and retention,
(5) establishing customer focus, recognizing customer driven organization, guaspari on customer satisfaction
(6) ,employee empowerment, inhibitors, managers role in empowerment, implementing empowerment.
(7) suggestion system, improvements and evaluation of suggestions, handling poor suggestions
(8) achieving full participation, recognizing empowered employees, beyond empowermrnt to enlistment
from Wednesday 21st May 2014
(1) tqm and ethics which includes ethics defined, trust, values, integrity, responsibility and managers roles in ethics
(2)organizations role in ethics ethical dilemmas, ethics training and codes, models for ethical decision making
(3) customers, identifying customers, communicating with customers,
(4) instituting QFD, Customer satisfaction process, value analysis and retention,
(5) establishing customer focus, recognizing customer driven organization, guaspari on customer satisfaction
(6) ,employee empowerment, inhibitors, managers role in empowerment, implementing empowerment.
(7) suggestion system, improvements and evaluation of suggestions, handling poor suggestions
(8) achieving full participation, recognizing empowered employees, beyond empowermrnt to enlistment
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